Customer Service Operations- Team Lead ? Hyderabad/ Chennai (diversity) Candidate with 5+ years of experience in customer service chat operations supporting International BPO Must be Team Lead on papers. To Coach Associates using Grow Model. Work along with peers and supervisors and Quality team to meet the KPIs. To motivate, develop and mentor team members in a dynamically changing environment. Monitor transactions and provide qualitative/constructive feedback to the team members Drive process performance to achieve and exceed SLA deliverables. To create a conducive and stimulating environment for the teams to accomplish their goals. Manage expectations of his/her team members and proactively should be able to sense their needs. Develop aligned team members by creating learning opportunities. Should be flexible working in ANZ shifts.

Customer Service Operations- Team Lead ? Hyderabad/ Chennai (diversity) Candidate with 5+ years of experience in customer service chat operations supporting International BPO Must be Team Lead on papers. To Coach Associates using Grow Model. Work along with peers and supervisors and Quality team to meet the KPIs. To motivate, develop and mentor team members in a dynamically changing environment. Monitor transactions and provide qualitative/constructive feedback to the team members Drive process performance to achieve and exceed SLA deliverables. To create a conducive and stimulating environment for the teams to accomplish their goals. Manage expectations of his/her team members and proactively should be able to sense their needs. Develop aligned team members by creating learning opportunities. Should be flexible working in ANZ shifts.