WFM Manager Candidate Specification: 6+ years? experience in Work force Management Job description: Support operations from scheduling, Real time, planning, BCP perspective Support operations with daily/Weekly/Monthly reports and other dashboards Manage Shrinkage, Schedule Adherence, Delivery, resource planning etc Track outages and impact of such events Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Support and mentor team members to meet on time delivery of deliverables and coach team members Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Interact with clients for FTE/Delivery Targets and other planning assumptions Contribute in annual planning on HC, Budget, Span Ratio, Seat Utilisation etc.

WFM Manager Candidate Specification: 6+ years? experience in Work force Management Job description: Support operations from scheduling, Real time, planning, BCP perspective Support operations with daily/Weekly/Monthly reports and other dashboards Manage Shrinkage, Schedule Adherence, Delivery, resource planning etc Track outages and impact of such events Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Support and mentor team members to meet on time delivery of deliverables and coach team members Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Interact with clients for FTE/Delivery Targets and other planning assumptions Contribute in annual planning on HC, Budget, Span Ratio, Seat Utilisation etc.