CS Service Delivery Candidate Expectation: 12+ years of experience with Operations Customer Service-Service Delivery domain Job description: will work with the client and the operations team to create a transformation road map which cuts across all transformation levers including process transformation, lean-six sigma, analytics, deployment of chatbots/customer/ vendor portals and other platforms. Will manage transformation initiatives which have been identified as a part of the transformation road map and ensure timely delivery with targeted business outcomes. should be actively communicate with client and internal stakeholders, provide status updates on transformation programs, and ensure coordination across all stakeholders. Identify and define Digital offerings that can be taken to CS/Service Desk clients