Job Description
SAP Product Manager
5+years of experience in a large business system environment, with focus in SAP Sales and Distribution
Oversees all aspects of the process and product or sub-product
Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program
Manages functional incidents and service requests through full lifecycle (through closure)
Provides major incident oversight and communicates status to the business in a timely manner
Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
Understands and assesses the financial impacts of incidents related to disrupted product processes ? assisting the business work through complex errors and reconciliations
Analyses batch failures/errors and summarize findings in reports to the business
Advises and assists L2 resources as needed
Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies