QA (HR Helpdesk) ? Bangalore/Mumbai Candidate must have 4+ years of experience in HR Helpdesk supporting for International Clients. Candidate is required to ensure the quality framework is designed and implemented for a team responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. Responsible for resolving queries related to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. Responsible to monitor, report and improve the quality of the service delivery. Experience in performing Quality monitoring for Tier 1 HR Helpdesk Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc. Good understanding of various HR Systems/ applications Basic understanding of MIS Good understanding of Quality Methodology and tools Should be flexible for working in Rotational shifts including Night Shifts.

QA (HR Helpdesk) ? Bangalore/Mumbai Job Description: Candidate must have 4+ years of experience in HR Helpdesk supporting for International Clients. Candidate is required to ensure the quality framework is designed and implemented for a team responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. Responsible for resolving queries related to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. Responsible to monitor, report and improve the quality of the service delivery. Experience in performing Quality monitoring for Tier 1 HR Helpdesk Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc. Good understanding of various HR Systems/ applications Basic understanding of MIS Good understanding of Quality Methodology and tools Should be flexible for working in Rotational shifts including Night Shifts.

QA (HR Helpdesk) ? Bangalore/Mumbai Job Description: Candidate must have 4+ years of experience in HR Helpdesk supporting for International Clients. Candidate is required to ensure the quality framework is designed and implemented for a team responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. Responsible for resolving queries related to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. Responsible to monitor, report and improve the quality of the service delivery. Experience in performing Quality monitoring for Tier 1 HR Helpdesk Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc. Good understanding of various HR Systems/ applications Basic understanding of MIS Good understanding of Quality Methodology and tools Should be flexible for working in Rotational shifts including Night Shifts.