Job Description
Training/Quality
5+ years of experience in quality assurance, Training & development, preferably in the contact center industry
Experience in Quality Control Tools such as; Root Cause Analysis, KPI Correlation Analysis, Satisfaction Deep Dive Analysis, Pareto Diagrams, Cause & Effect Diagrams, Histograms, Check Sheets, Graphs, Control Charts, Scatter Diagrams
Develop and create training materials for contact center agents, including presentations, exercises, and assessments.
Conduct training sessions for contact center agents, both in person and online.
Excellent analytical skills
Strong problem-solving skills
