Team Leader - Service Desk (IT) - Hyderabad Minimum 4+ years of experience performing Transaction monitoring audits and providing feedback in Service desk and in tech trouble shooting process Relevant working experience in an International Service Desk/Technical Support environment must Exposure in Linux and MAC Support would be an added advantage Front end Client interactions daily/weekly Coach and monitor Team members in day-to-day operations & people management Analyze reports for team performance on processes Escalate issues in a timely manner across functions and suggest alternative approach Ensure adherence to the process deliverables (KPI?s) Review/audit transactions performed by team leads Working closely with Team members to manage Team and Individual Performance, drawing action plans for the team Represent the organization and participate in client visits/meetings Work closely with all support function teams Must have excellent communication skills Should be flexible for working in any shifts including Night shifts

Team Leader - Service Desk (IT) - Hyderabad Minimum 4+ years of experience performing Transaction monitoring audits and providing feedback in Service desk and in tech trouble shooting process Relevant working experience in an International Service Desk/Technical Support environment must Exposure in Linux and MAC Support would be an added advantage Front end Client interactions daily/weekly Coach and monitor Team members in day-to-day operations & people management Analyze reports for team performance on processes Escalate issues in a timely manner across functions and suggest alternative approach Ensure adherence to the process deliverables (KPI?s) Review/audit transactions performed by team leads Working closely with Team members to manage Team and Individual Performance, drawing action plans for the team Represent the organization and participate in client visits/meetings Work closely with all support function teams Must have excellent communication skills Should be flexible for working in any shifts including Night shifts

Team Leader - Service Desk (IT) - Hyderabad Minimum 4+ years of experience performing Transaction monitoring audits and providing feedback in Service desk and in tech trouble shooting process Relevant working experience in an International Service Desk/Technical Support environment must Exposure in Linux and MAC Support would be an added advantage Front end Client interactions daily/weekly Coach and monitor Team members in day-to-day operations & people management Analyze reports for team performance on processes Escalate issues in a timely manner across functions and suggest alternative approach Ensure adherence to the process deliverables (KPI?s) Review/audit transactions performed by team leads Working closely with Team members to manage Team and Individual Performance, drawing action plans for the team Represent the organization and participate in client visits/meetings Work closely with all support function teams Must have excellent communication skills Should be flexible for working in any shifts including Night shifts