Quality Manager Minimum 5+ Year experience into transactional quality The Quality Team Manager supports Quality and Transaction Monitoring for clients across multiple sites/geos. Supervises all Quality Analysts who support their assigned tasks and respective workflows across a spectrum of Search, Display, Video and Shopping Channels. Responsible for the accuracy of evaluations, analysis and overall performance of Quality Analysts, as well as the skill level and development of the employees in their teams Responsible for conducting process level analysis - root cause analysis, trend analysis, training need analysis for the process, etc. and designed plan of action to minimize the errors. Initiating activities/ projects on the operations floor to improve productivity with quality. Designing new templates, dashboard, and matrix to measure team performance. Management of Process Audits and Business Performance reviews Excellent communication & interpersonal skills with proven abilities in customer relationship management and people management. Should Monitor QAs, their performance and deliverables. Identify the gaps in current processes & systems in order to improve overall quality of Process. Should be well versed with Excel/Google sheets Ability to conduct end to end process mapping and managing process improvement/ process re- engineering Participate in design of quality parameters & standards (SOP), QA Reports for client Should know about 7QC tools of quality