Associate/ SME- Service Desk Operations-Hyderabad/ Pune Candidates with 6 Month to 1 Year of relevant experience in Service Desk Operations supporting International BPO Clients. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Written and verbal communication skills Should be flexible for working in any shifts including Night shifts

Associate/ SME- Service Desk Operations-Hyderabad/ Pune Candidates with 6 Month to 1 Year of relevant experience in Service Desk Operations supporting International BPO Clients. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Written and verbal communication skills Should be flexible for working in any shifts including Night shifts