Assistant Manager – Customer Relationship Management
Location: Bangalore
• Experience: Mid Level
• Openings: 1
Job description
Job Title: Assistant Manager – Customer Relationship Management
Job Overview:
The Assistant Manager – Customer Relationship will be responsible
for managing client relationships, ensuring customer satisfaction, and
supporting business growth initiatives. This role involves proactive engagement
with clients, addressing their needs, resolving issues, and building long-term
partnerships that contribute to organizational success.
Key Responsibilities:
·
Build and maintain strong
relationships with existing and potential clients.
·
Act as the primary point of
contact for customer inquiries, concerns, and escalations.
·
Collaborate with sales and
marketing teams to support client acquisition and retention strategies.
·
Monitor customer satisfaction
levels and implement improvement initiatives.
·
Prepare reports on customer
feedback, service performance, and relationship metrics.
·
Identify opportunities for
upselling and cross-selling products/services.
·
Ensure timely resolution of
client issues while maintaining professionalism.
·
Support team members in
achieving customer service and relationship management goals.
Skills & Attributes:
·
Strong verbal
and written communication skills.
·
Ability to
manage multiple client accounts simultaneously.
·
Customer-centric
mindset with problem-solving abilities.
·
Proficiency
in CRM tools and MS Office applications.
·
Analytical
skills to interpret customer data and trends.
·
Leadership
qualities with the ability to mentor junior staff.
·
High
emotional intelligence and adaptability.