Delivery Manager (HR Ops) - Senior Manager - Chennai
Location: Chennai
• Experience: Senior Level
• Openings: 1
Job description
Job Title: Delivery Manager (HR Ops) - Senior Manager
Location: Chennai
Key Responsibilities:
Candidate should have 10+ years of experience in HR Ops
(payroll, workforce Administration, Recruitment operations).
Manage end‑to‑end process delivery for assigned HR
Ops / Payroll / Recruitment functions.
Ensure timely execution of deliverables as per SLAs &
KPIs.
Manage a team of associates/analysts and monitor
productivity, quality & adherence.
Conduct daily huddles, weekly reviews, and performance
feedback.
Drive process accuracy, compliance, and audit readiness.
Handle operational escalations and perform root‑cause
analysis.
Coordinate with internal stakeholders, clients, and support
teams.
Maintain dashboards, reports, and MIS for business
governance.
Support transition activities, knowledge transfer, and
process documentation.
Identify improvement opportunities & implement process
enhancements.
Strong domain knowledge: HR Ops / Workforce Admin / Payroll
/ IT Recruitment
Excellent communication & stakeholder management
Team handling experience in a BPO/shared services setup
Good understanding of SLAs, KPIs, and operational governance
Hands‑on experience with HRIS/ATS/Payroll tools
(ZOHO/SAP/Workday/Oracle/ADP etc.)
Strong Excel & reporting ability.
Candidate should be flexible with night shifts & 24*7
rotational shifts.