Senior Manager - Fraud operations

15+ years of experience in banking or financial crime industry, with a strong focus on fraud systems and operations.

Prior experience in managing US banks will be a plus.

Lead, mentor, and develop a high-performing team of fraud analysts, fostering a culture of accountability and continuous improvement.

Oversee day-to-day operations, including workflow management, case backlogs, quality assurance, and adherence to service-level agreements (SLAs).

Manage performance metrics and Key Performance Indicators (KPIs) for the team, ensuring high-quality and timely execution of fraud operations.

Liaise with internal audit and compliance teams to ensure adherence to regulatory requirements.

Lead initiatives for process standardization, automation, and consolidation to enhance efficiency and effectiveness. 

Provide timely and accurate reporting on fraud cases, trends, and loss metrics to senior management. 

Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or similar are highly desirable.