Service Manager / Senior Service Manager

Location

Responsibilities

• Develop and implement service strategies to improve customer satisfaction and loyalty
• Manage and lead a team of service technicians and advisors to ensure efficient service delivery
• Plan and coordinate service operations to meet business objectives and customer demands
• Develop and maintain strong relationships with customers to ensure their needs are met and exceeded
• Monitor and analyze service performance metrics to identify areas for improvement
• Collaborate with other departments to ensure seamless service delivery and customer experience
• Develop and implement service center management strategies to improve efficiency and productivity
• Stay up-to-date with industry trends and best practices to ensure our service center remains competitive

Requirements

• 12-16 years of experience in service management, preferably in the automotive industry
• Strong people management and leadership skills
• Excellent planning, strategy, and operations management skills
• Proven track record of improving customer satisfaction and loyalty
• Strong customer relationship management skills
• Ability to analyze and interpret service performance metrics
• Excellent communication and interpersonal skills
• Bachelor's degree in a relevant field (e.g. business administration, management)

Benefits

• Opportunity to work with a leading car workshop in Chennai
• Competitive salary and bonus structure
• Chance to develop and implement service strategies to improve customer satisfaction
• Opportunity to lead and manage a team of service technicians and advisors
• Access to ongoing training and development opportunities
• Collaborative and dynamic work environment