Head - IT service delivery
Location: Chennai, Bangalore, Hyderabad, Kochi
• Experience: Senior Level
• Openings: 1
Job description
Roles
& Responsibilities
Own
end-to-end IT service delivery for the Payer account across applications,
infrastructure, and integrations
Ensure
adherence to SLAs, OLAs, and KPIs related to availability, performance,
incident resolution, and service quality
Lead
day-to-day service operations including Incident, Problem, Change, and Request
Management
Drive
root cause analysis (RCA) and preventive actions for major incidents
Ensure
service continuity, disaster recovery readiness, and operational resilience
Must-Have
Skills
Strong
understanding of IT Service Management (ITIL framework)
Experience
supporting Health Insurance / Payer systems (Claims, Enrollment,
Provider, Billing, Care Management)
Knowledge
of HIPAA, PHI handling, and healthcare compliance requirements
Familiarity
with application support, infrastructure, cloud, and integration platforms
Experience
with service management tools (ServiceNow, BMC, Jira Service Management, etc.)