Senior Manager - Consumer Lending operations

Leading end‑to‑end service delivery, stakeholder management, operational excellence, and governance for a Retail Banking

Supervise loan processing, servicing, originations and closing workflows.

Resolve escalated loan issues and borrower complaints.

Ensure future scalability and quality control of loans and refinances by adhering to all guidelines and federal and state regulations.

Manage branch or department P&L, control expenses and monitor profitability.

Implement Lean, Six Sigma, and design‑thinking methodologies.