Lead - Insurance Brokerage

Lead a team of Associates/SMEs delivering PL, CL, and EB processes such as New Business, Renewals, Servicing, Endorsements, Certificates, Billing, and Carrier Coordination.

Monitor daily workflow allocation, queue management, operational dashboards, WFM inputs.

Ensure compliance with licensing restrictions, process controls, QA, audit standards.

Conduct RCA for quality issues and drive continuous improvement initiatives.

Provide performance coaching, conduct monthly reviews, and manage skill upgrades.

Coordinate with PMO, WFM, Training, QA, and Tech teams during transition and steady state.

Leading insurance brokerage teams.

Strong cross‑line expertise in Personal Lines, Commercial Lines, Employee Benefits.

Familiarity with transition metrics, capacity models, and SLA frameworks