Delivery Manager- HRO Process – Chennai

Location: Chennai   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title - Delivery Manager - HRO Process – BPO 5 – Chennai

Job Responsibilities
10 + yrs of experience required
Lead or participate on project teams involved with departmental or strategic projects.
Conduct performance evaluations/reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas.
Required Skills:
Should have in-depth Knowledge of HRO Delivery
Manage the day-to-day operations of a complex business unit comprising of 150-250 employees.
Identify issues bottlenecks that prevent hinder the organization in providing the best-in-class customer experience, escalate them appropriately and collaborate with Clients and internal partners to fix those issues
Conduct performance evaluations/reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas.
Promote teamwork and responsiveness of individuals in their areas of responsibility through support and coaching.
Lead or participate on project teams involved with departmental or strategic projects.
Monitor staffing needs for the team, within the requirements of the department budget, and establish workforce plan that anticipates business needs and staffing resources.
Ensure the team has the tools, support and guidance necessary in order to fulfil its daily responsibilities in a timely and accurate manner.
Manage Global business partners. Foster team work and innovation across the sites to improve performance and customer experience.
 Must have skills
 Should have in-depth Knowledge of HRO Delivery
 Lead or participate on project teams involved with departmental or strategic projects.
 Conduct performance evaluations/reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas.
 Good to Have Skills:
 Experience in managing delivery for global customers