Manager – Customer Service transformation

To lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.

To develop solution architectures and technical roadmaps

To collaborate with sales teams to define go-to-market strategies and value propositions.

To provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.

To drive process optimization and automation initiatives using emerging technologies.

To collaborate with delivery teams to ensure seamless execution of proposed solutions.

8-15 years of experience in presales, solutions consulting, or domain consulting.

Strong expertise in solution architecture, business analysis, and consulting methodologies.

Experience in cloud, AI/ML, automation, and digital transformation solutions.

Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).