Transition - Senior Manager - Bangalore

Location: Chennai • Experience: Senior Level • Openings: 1

Job description

Job Title: Transition Manager (FAO/SCM/HRO)

Location: Bangalore

Candidate expectation

Candidate must have 10 to 20 years of Transition experience. Should have experience in BPS Transition. (FAO/SCM/HRO)

Preferable Qualification: Minimum graduation (Science / Engineering / Finance).

Possesses Passport (Must Have) & US/UK/Schengen VISA (Preferred) as job involves extensive travel and extended stay away from home country.

Key Roles & Responsibilities:

Knowledge of BPS Industry and Practices (Must Have)

Project Management Tools & Techniques, PMP,Prince II (Preferred)

Knowledge and application experience of BPO Transition frameworks (Must Have)

Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN (Preferred)

Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word (Must Have)

In-depth knowledge of technology solutions related to BPS solutions around imaging and workflow (Preferred)

Transition Ownership: Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client.

Creates an effective project team with appropriate team composition

Ensures required resources are arranged for transition-related training delivery

Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / logistics

Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase

Monitors Voice of Customer as captured during transition phases

Ensure business operational design are reviewed and appropriate measurement systems are put in place to capture operational metrics

Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.)

Ensure the process through transition, piloting and finally handing over to service delivery team in the Business As Usual (BAU) mode as per deadlines Risk Assessment and Mitigation:

Does risk assessment as required

Develops appropriate business continuity plans & communicates the same to stakeholders Talent Sourcing & Learning Support:

Provide definite skill set & job descriptions, explain the same to HR, Delivery and L&D

Provide pre-process training content to L&D

Participates in learning sessions to share one’s own expertise in process / domain / management scope as required Business Development Support

Create domain-based Collateral and artifacts that will be used for customer presentations/source

Provides input for RFIs / RFPs with a focus on creating business value for client through a consultative relationship with client / geography sales teams / delivery managers

Manages client visits / floor walks to delivery site & appropriately projects

Good written and verbal communication skills (Must Have)

Willingness to work in flexible shifts and more often in Night shifts to interact with Client teams based in global locations. (Must Have)