Head - Healthcare Solutions
Location: Bangalore, Hyderabad, Navi Mumbai, Chennai
• Experience: Senior Level
• Openings: 1
Job description
15–22+ years in digital operations, pre-sales, solutions, CX transformation.
Strong exposure to U.S. Healthcare Payer ecosystem
Experience in large digital-led
transformation deals ($10M–$50M+)
Background in Omnichannel CX, Contact Centre
Transformation, Back-office Automation
Exposure to GenAI / AI-driven automation
/ Workflow digitization
Cross-industry leaders from Healthcare,
BFSI, Retail, Telecom, Travel, Tech, GCCs
Experience engaging CIO / CDO / COO /
CXO-level stakeholders
Proven ownership of end-to-end pursuit
lifecycle
Responsibilities :
Proven track record of leading and
winning large digital transformation pursuits ($10M+), specifically within U.S.
health plans.
Strong experience architecting AI-led,
automation-driven, and omnichannel CX solutions tailored to payer workflows.
Demonstrated ability to build
outcome-based commercial models aligned to payer KPIs (Claims TAT, Accuracy,
NPS, AHT, Cost-to-Serve).
Direct engagement experience with U.S.
payer CXOs (CIO, COO, CDO, Ops Heads) in advisory and transformation
discussions.
Hands-on understanding of U.S. payer
technology ecosystem and regulatory landscape, ensuring compliant and scalable
solution design.