IT Help desk Voice - Lead
Location: Bangalore
• Experience: Entry Level
• Openings: 2
Job description
Knowledge on Windows 10 OS
& Mac OS
Technical know-how on
troubleshooting of MAC and Windows 10
Knowledge about all
functionalities and applications on Windows and Mac OS
Outlook profiles creation
Managing Teams meeting and
troubleshooting
Technical know-how of Office
365 package
Installation and
troubleshooting of Office 365 package
Knowledge of CRM application for case management. ServiceNow,
Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects
management software for creating/filtering tickets and managing user inquiries.
Must have Skillset
Excellent Verbal and written communication skills
CRM Applications
Troubleshooting
Office 365