Delivery Manager - Senior Manager/AGM -Kolkata
Location: Kolkata
• Experience: Senior Level
• Openings: 2
Job description
Job Title - Senior Manager/AGM
Location - Kolkata
Candidate Expectation & Responsibilities:
Manage Client relationships. Lead Client
meetings and discussions - Govern, Review, drive and manage Client defined SLAs
and internal metrics for the Product.
Work closely with multiple Client Stakeholders
to understand various business requirements
Pro-active approach towards planning and
execution to meet customer's expectations
Develop and drive service improvements based on
RCA’s, trends and customer inputs
Analyze daily performance indicators, encourage
awareness and drive performance improvements
Drive strategies towards consistent performance
as per agreed SLAs and continuous improvement
Ensure appropriate Staffing and future pipeline
Establish clear internal and external
governance structure
Front end customer and lead periodic review
discussions
Provide leadership, guidance and feedback on
individual and team performance
Maintain strong relationships with internal /
external stakeholders and address business needs effectively
Drive adherence to audits and compliance
requirements
Understand project cost and budget gross
margin, revenue and cost levers. Lead P&L for the location.
Manage Escalation and resolution handling