Service Delivery - Life Science

Must have 18+ years of work experience with IT Service Delivery expertise in large AMS engagements

Setting strategic directions in area of service operations, service management, metrics and governance

Client Stakeholder Communication and Management at a transaction level and participate and provide updates during governance meetings monthly performance reviews and business review meetings

Escalation Management across many towers for delivery and people

Expertise in governing managed services and risk management

Accountable for the Governance and day to day operations of several Mission Critical Services and

Managed Services within Application portfolio

Operational Excellence Provides insights on improvements while ensuring adherence

to operational best practices, exposure to SLA, KPIs in production support engagement"

People Management

Knowledge / experience in Neuro IT, Agentic AI, ITIL, Technology experience will be desirable

Good to have Life Science domain