Manager-Order Management-Quality
Location: Bangalore
• Experience: Senior Level
• Openings: 1
Job description
Roles and
responsibilities
15+ years of overall
BPM experience and 4+ years of relevant BPM Quality management experience in
Order Management/CS domain
Proven experience in
managing overall effectiveness of large OM processes through Quality Control
deployment and other Assurance Interventions.
Experience in
managing transition accounts and driving early-stage interventions to ensure
Right first-time implementation of quality processes
Experience in working
on various Industry leading CRM platforms with and proven expertise in
replicating key best practices and reporting from these platforms
Diagnosis and
implementation of improvement opportunities to solve chronic business
challenges focusing on process effectiveness and efficiency. Added advantage if
certified as Six Sigma Black Belt /Lean practitioner.
Ability to analyze
complex data and share key process and business inferences/insights with the
leadership team, including proactive operational risks and challenges.
Experience in
modernization and digitization initiatives to enhance adoption of digital tools
Ability to project manage
complex change initiatives by partnering with clients and drive design
enhancements
Collaborate with Delivery
team to drive optimization initiatives including support in effort estimation,
planning etc.
Work closely with the
Training Team to drive key Knowledge Management initiatives and close loop
implementation of training need analysis
Ability to lead large
Quality teams and constantly collaborate with external/internal and Global
Quality teams to for successful execution of deliverables