Technical Support

Location: Mumbai   •   Experience: Senior Level   •   Openings: 2
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Job description

Job Title - Technical Support
 
Candidate Specification – Exp – 5+ years, Certification - ITIL (Service Management).
 
Job Description:
 
Incident Management: Expert knowledge of IT Service Management (ITSM) tools like ServiceNow or Jira to track and report on tech support metrics and SLAs.
 
Technical Breadth: Familiarity with networking fundamentals (VPN, Wi-Fi, DNS), cloud services (Azure, SaaS and security tools (Zscaler, Defender).
 
Experience: Typically requires 5–10 years in IT support, with at least 3 years in a leadership or executive-facing capacity.
 
Education: A Bachelor’s degree in Information Technology, Computer Science, or a related field is standard.