Disputes Credit Card Non-Fraud Analyst– Associate/Senior associate/Team lead - Chennai/Pune/Hyderabad
PuneFull Time
FINANCIAL CRIME COMPLIANCE
RISKMANAGEMENT
US BANKING OPERATIONS
Job description
Job Title – Disputes Credit Card
Non-Fraud Analyst– Associate/Senior associate/Team lead
Location-Chennai/Pune/Hyderabad
Job Responsibilities
2+ Years of hands-on experience in US Banking Operations in Financial
crime compliance (Credit card dispute management with a focus on Non-Fraud
Disputes) for a Leading US based Insurer
Investigate and resolve Credit Card Disputes related to non-fraudulent
transactions (e.g. billing errors, service-related issues, Consumer Disputes
and Processing errors with the following Chargeback Disputes Reason code).?
Analyze customer complaints and transaction histories to identify
discrepancies
Ensure compliance with client SLAs, internal controls and regulatory
guidelines
Review and validate disputes for accuracy, ensuring adherence to card
network rules and regulatory guidelines
Liaise with merchants, cardholders and internal teams such as Operations
and Risk management to facilitate dispute resolution
Maintain high potential skills of handling Disputes, Pre-Arbitration
(Representment) and Arbitration to deliver good quality
Hands on experience of VISA cards
Experience with Dispute management applications (Pega or Quavo) and
processing platforms
Drive continuous improvement initiatives in the Dispute resolution
process by analyzing trends, identify root causes and recommending corrective
actions
Proven experience in handling escalations and complex dispute
investigations
Green Belt Certification
Familiarity with card rules and regulatory requirement
Skills Required
Disputes Credit Card Non-Fraud Analyst– Associate/Senior associate/Team lead - Chennai/Pune/Hyderabad
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- FINANCIAL CRIME COMPLIANCE
- RISKMANAGEMENT
- US BANKING OPERATIONS
Other Information
GO/JC/1056/2025
Mahalakshmi
