Employee Helpdesk - Associate / Senior Associate /Team Lead - Mumbai
MumbaiFull Time
EMPLOYEE LIFECYCLE SUPPORT
HR HELP DESK
QUERY MANAGEMENT
TICKETINGTOOL
Job description
Job Title - Employee Helpdesk
Location - Mumbai
Key roles and responsibility:
1–8 years’ experience in HR helpdesk/HR operations or customer support.
Manage HR employee lifecycle related queries and concerns.
Handle queries pertaining to, working hours, support questions related
to immigration requirements, personal/ job data change, learning
administration, offboarding etc.
Review, respond and resolve employee requests/ tickets raised by
employees. Ensure timely resolution via email/chat/ calls. Intervene and
promptly address any employee concerns and share resolutions.
Help resolve major employee grievances and counsel employees if there
are any escalations raised, also assist if any employee relations issues are
raised.
Collaborate with employees to ensure prompt resolution and by working
towards achieving maximum employee satisfaction
Assist in onboarding and training new team members
Document recurring issues and work with HR teams to streamline processes
Analytical mindset for identifying patterns in employee queries and
recommending improvements
Ability to handle sensitive and escalated cases with professionalism.
Analyze helpdesk trends, prepare reports, and recommend improvements
Leads the HR Helpdesk team, ensuring timely and accurate resolution of
employee queries while maintaining high levels of satisfaction. Oversees team
performance, manages escalations, and partners with HR stakeholders to improve
processes and service delivery.
Skills Required
Employee Helpdesk - Associate / Senior Associate /Team Lead - Mumbai
ITES/BPO/KPO
B Com
Full Time, Permanent
Key Skills
- EMPLOYEE LIFECYCLE SUPPORT
- HR HELP DESK
- QUERY MANAGEMENT
- TICKETINGTOOL
Other Information
GO/JC/1092/2025
Marilakshmi S
