Operations Manager - Service Desk
PuneFull Time
PMP
SERVICEDESK
Job description
Lead, manage, and develop a service desk team of 50–100
professionals across multiple shifts.
Ensure smooth delivery of IT support services in line with SLAs,
KPIs, and customer expectations.
Drive incident management, request fulfilment, escalation
handling, and problem resolution.
Implement ITIL best practices to optimize efficiency and service
quality.
Monitor performance metrics, generate reports, and provide
insights for continuous improvement
Skills Required
Operations Manager - Service Desk
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor
Full Time, Permanent
Key Skills
- PMP
- SERVICEDESK
Other Information
GO/JC/1118/2025
Maheshwari Balasubramanian
