Life & Pensions – Manager/ Senior Manager - Nagpur
NAgpurFull Time
DIGITAL TRANSFORMATION
INSURANCE DOMAIN
LIFE & PENSIONS
TRANSITIONS
Job description
Candidate Specification
& Job Description:
Candidate should have 10 - 15 years of experience in life and pension BFS
and/or Insurance domain knowledge preferred
Own and manage various offshore Customer Journeys & new Transitions
As part of the team, the individual will manage end to end journey for
offshore team
The Lead will own the day-to-day operations for this team and closely
work with the Onshore Journey lead and offshore Head
Strong and proven track record in delivering large sized transformation
programs
Manage end to end offshore Ops delivery for Back Office, digital
channels and Transformation and PnL for the span
Will also be responsible for driving improvement customer experience and
transformation across the journeys
Impeccable operational acumen and ability to problem solve and resolve
conflict
Experience in Client Relationship Management – engaging with onshore
leads, key client stakeholders, understanding their requirements and
Outsourcer’s ability to meet them
Experience of Driving Digital Transformation across a portfolio of
accounts
Ensure resources, capabilities and capacity to meet Customer
requirements
Initiate process, productivity and service improvements to improve
Customer Satisfaction
Demonstrates a breadth and depth of operational service delivery
management expertise, in an international environment
Excellent analytical and problem-solving skills
Experience in managing/supporting transitions of complex projects
Self-motivated Leader with a keen eye for detail and ability to deal
with ambiguity and complex operations
Should
be Flexible for night Shifts
Skills Required
Life & Pensions – Manager/ Senior Manager - Nagpur
ITES/BPO/KPO
Bachelor Degree
Full Time, Permanent
Key Skills
- DIGITAL TRANSFORMATION
- INSURANCE DOMAIN
- LIFE & PENSIONS
- TRANSITIONS
Other Information
GO/JC/1254/2025
saravanan P
