HR Operations – Assistant Manager/Manager- Mumbai/Bangalore
BangaloreFull Time
CLIENT MANAGEMENT
HR O
HR OPERATIONS
Job description
Job
Title: Assistant Manager/Manager - HR Operations
Location: Mumbai/Bangalore
Candidate Expectation:
Candidate must have Minimum 7- 10 years of experience in HRO
services, with at least 3 years in a team lead role.
Proficiency in Workday, Darwin, ServiceNow, and other
relevant platforms is good to have
Exceptional skills in client and stakeholder engagement,
with a proven ability to handle complex relationships
and escalations effectively.
Job Responsibilities:
Lead, mentor, and manage a team of 15+ resources, ensuring
high performance, engagement, and professional development.
Allocate tasks, monitor progress, and drive accountability
across the team to meet operational goals
Ensure compliance with SLAs, KPIs, and other performance
metrics, driving operational excellence and accuracy.
Continuously identify and implement process improvements to
enhance efficiency and client satisfaction
Build and maintain strong relationships with global clients
and internal/external stakeholders.
Collaborate with leadership to develop and execute strategic
plans for service delivery and team development.
Strong problem-solving skills with the ability to analyze
data, generate insights, and drive informed decisions.
Excellent communication, negotiation, and
conflict-resolution skills..
Should be flexible in shifts.
Skills Required
HR Operations – Assistant Manager/Manager- Mumbai/Bangalore
ITES/BPO/KPO
Master of Business Administration
Full Time, Permanent
Key Skills
- CLIENT MANAGEMENT
- HR O
- HR OPERATIONS
Other Information
GO/JC/127/2025
Ackshaya
