Assistant Manager - International Voice Process – Bangalore
BengaluruFull Time
ATTRITION MANAGEMENT
LEADERSHIP &TEAM MANAGEMENT
PERFORMANCE MANAGEMENT
STAKE HOLDER MANAGEMENT
Job description
Search Keywords: Team Management, Customer support,
Communication Skills, Inbound voice, Stake holder management, performance
management, attrition management
Job Description:
The Assistant Manager is responsible for leading a team in
an international voice process, ensuring smooth operations, maintaining
customer satisfaction, and driving performance improvements
Key Responsibilities:
• Team Leadership: Manage and mentor Team Leads and ensure
smooth operations.
• Inbound Voice Support: Oversee customer interactions and
ensure high-quality service delivery.
• Performance Management: Monitor KPIs, SLAs, and drive
process improvements.
• Escalation Handling: Address complex customer issues and
ensure timely resolution.
• Training & Development: Conduct coaching sessions to
enhance team performance.
• Client Coordination: Work closely with international
clients to maintain service standards.
• Process Optimization: Identify areas for improvement and
implement best practices.
Required Skills:
• Strong Communication & Leadership
• Problem-Solving & Decision-Making
• CRM & Call Center Tools Proficiency
• Time Management & Multitasking
• Cultural Sensitivity & Customer Focus
Skills Required
Assistant Manager - International Voice Process – Bangalore
ITES/BPO/KPO
ITES/BPO/Customer Service, IT-Telecom and ISP
Bachelors degree
Full Time, Permanent
Key Skills
- ATTRITION MANAGEMENT
- LEADERSHIP &TEAM MANAGEMENT
- PERFORMANCE MANAGEMENT
- STAKE HOLDER MANAGEMENT
Other Information
GO/JC/137/2025
