Sr Manager Quality - US Voice Process
BengaluruFull Time
INTERNATIONAL VOICE PROCESS
QUALITY ANALYST
Job description
Job Description:
The ideal candidate should have strong expertise in Call Quality Management within a contact center or BPO environment.
Professionals with blended exposure to Quality, Operations, and Training are encouraged to apply.
Responsibilities:
We are seeking an accomplished and driven Sr. Manager – Quality with a minimum of 10+ years of overall experience, including at least 3 years in a managerial role.
Strong expertise in Call Quality Assurance, preferably in a contact center or BPO setting
Experience with QA tools, metrics, and reporting systems
Strong leadership, communication, and interpersonal skills
Ability to manage multiple priorities and work in a dynamic, fast-paced environment
Exposure to process improvement methodologies like Six Sigma (preferred)
Bachelor's degree (required); additional certifications in Quality Management or related areas are a plus
Skills Required
Sr Manager Quality - US Voice Process
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- INTERNATIONAL VOICE PROCESS
- QUALITY ANALYST
Other Information
GO/JC/139/2025
Brindha Kamaraj
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