Health Insurance Ops - Assistant Manager/Manager - Pune
PuneFull Time
HEALTH INSURANCE
INSURANCE PROCESS
INSURANCE CLAIMS
INSURANCE
HEALTH
Job description
Job title: Health Insurance Operations - Assistant Manager /Manager
Job Location: Pune
Candidate Specification & Job
Description:
Candidate Must have 8+ years of experience as Insurance
Manage a team of 15-20 + associates
UK Insurance knowledge would be preferred
Certification / Knowledge of CII – CF1 / FA1 / FA2 / FA5
Any other certification in Insurance
Manage a set of new hires through initial team bonding
exercises
Prepare a training schedule and adhere to timelines.
Track attendance and maintain MIS for test scores etc.
Ensure that training material is updated
Provide ongoing, constructive feedback to the team
Initiate ID creation requests with the tech team
Ensure that the entire batch is aware of the quality
parameters
Ensure complete supervision as soon as the batch hits the
floor
Identify gaps and plan training sessions for the existing
team
Create SOPs, conduct PKTs for teams
Track attendance and maintain MIS for test scores etc
Ensure that training material is updated
Provide ongoing, constructive feedback to the team
Conduct 1-0-1s with team and highlight key issues to
management
Good understanding of SLAs and metrics and ability to drive
them
Good at doing analysis for any misses or problems
Identify gaps and plan training sessions for the existing
team
Responsible for customer service turnaround within set time
frames
Ensure accurate documentation of customer profiles
Handle written customer correspondence on behalf of customer
Communicate with operations staff on client issues, policy
change etc
Should be able to communicate effectively with customer
based out of UK
Passing the case to the relevant Q based on information
given/missing
Should be able to analyze customer requirements &
process cases accordingly
Meet unit level targets set for efficiencies, service levels
and attrition
Working knowledge of PCs e.g. MS Office. Good with Excel as
most data is manual in nature
Excellent keyboard skills
Generic understanding of customer service
Flexible with Shifts
Skills Required
Health Insurance Ops - Assistant Manager/Manager - Pune
ITES/BPO/KPO
B.Com
Full Time, Permanent
Key Skills
- HEALTH INSURANCE
- INSURANCE PROCESS
- INSURANCE CLAIMS
- INSURANCE
- HEALTH
Other Information
GO/JC/1483/2025
saravanan P
