Analyst
BengaluruFull Time
QUALITY ANALYST - CONTACT CENTER OPERATIONS
Job description
Maintain and
develop internal quality standards.
Minimum 1+ year of
experience specifically as a Quality Analyst/Auditor in an Inbound or outbound
Voice Process
Analyze all
customer service metrics (e.g. CSAT, FRT, IQS) and how the team performance
affects those KPIs.
Create reports that
reflect agent performance.
Hands-on experience
in customer service and quality assurance.
Coordinate and
minute QA meetings and prepare any relevant data in advance.
Skills Required
Analyst
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- QUALITY ANALYST - CONTACT CENTER OPERATIONS
Other Information
GO/JC/152/2025
Ramya V
