LEAD - DELIVERY QUALITY – Chennai
CHENNAIFull Time
MEDICAL CODING
MEDICAL CODING
MS OFFICE
PROBLEM SOLVING
SURGERY
Job description
Job Title : LEAD - DELIVERY
QUALITY – Chennai
Participate in client calls and
understand the quality requirements both from process perspective and for
targets
Identify a method to achieve the
quality targets and implement the same in consultation with operations manager
/ Team Manager
Identify errors with high Inspection
efficiency
Provide face to face feedback and also
send emails with the type of errors etc. on daily basis as per protocol
Ensure correction of the error by the
respective Operations associate
Coach employees to minimize errors and
improve performance
Provide inputs to the training team on
common mistakes made to enhance training curriculum
Test files/batches for new
clients/processes to be processed as part of familiarization
Generation of QA reports on a daily
basis
Attainment of Internal & External
SLA as per Process Defined.
Meet and exceed inspection efficiency
score, calibration score, knowledge and skills score, inspection productivity
rate and any other appropriate metrics
Record identified errors. This is an
organizational record & can be used by the organization as it deems fit
Skills Required
LEAD - DELIVERY QUALITY – Chennai
Hospitals/ Health Care
Bachelor Degree
Full Time, Permanent
Key Skills
- MEDICAL CODING
- MEDICAL CODING
- MS OFFICE
- PROBLEM SOLVING
- SURGERY
Other Information
GO/JC/1874/2025
