Customer relations support specialist - Analyst /Senior Analyst / SME – Chennai
CHENNAIFull Time
LOAN SERVICING
MORTGAGE
US MORTGAGE
Job description
Job Title: Customer relations support specialist - Analyst
/Senior Analyst / SME
Location: Chennai
Job Description:
2-3 years of experience in US Mortgage or mortgage servicing
operations roles
Entry level Knowledge of ICE Mortgage Servicing Platform
(MSP) and ICE Encompass Loan Origination Systems preferred but not required.
Excellent organizational, multi-tasking, data analysis, and
follow-up skills
Strong follow-through to completion on assigned tasks and
project work.
Essential Duties and Responsibilities
Complete tasks and assignments within established service
levels and quality standards.
Tasks are related to customer communication and loan
assistance including monitoring emails, completing system tasks, and processing
requests for payoff statements.
Research within the Encompass loan origination system or MSP
loan servicing system and resolve customer inquiries professionally and in a
timely fashion.
Communicate with other departments about the status of loan
transactions and/or borrower questions and open system tasks when required.
Advocate for the customer’s needs and maintain customer
relationships in a friendly and professional manner.
Following established procedures and escalation protocol
provided with training.
Additional tasks and functions, similar in complexity but
related to loan servicing customer relations, may be required as determined by
management along with necessary training, SLAs, and tools to complete them.
Effectively communicate with associates via phone, video
conference, and email communication.
Maintain strong organizational skills, the ability to learn
quickly, multi-task, and accuracy/timeliness in completing tasks.
Demonstrate excellent productivity, timeliness, and accuracy
standards.
Effectively use software specific to the position including
Zoom, Teams, ICE MSP, ICE Encompass, and Microsoft office product.
Candidate should be flexible working with any shifts.
Skills Required
Customer relations support specialist - Analyst /Senior Analyst / SME – Chennai
Banking/ Financial Services
BCOM
Full Time, Permanent
Key Skills
- LOAN SERVICING
- MORTGAGE
- US MORTGAGE
Other Information
GO/JC/1880/2025
saravanan P
