L1 Helpdesk
MumbaiFull Time
ACTIVEDIRECTORY
AZURE
HELPDESK
Job description
Candidate Specification:
Candidate should have 4 – 8 years of work experience
and expertise in L1 helpdesk, Azure, intune, zScalar, Active
Directory management, unlocking, application support, password reset.
Azure Certifications is a plus.
Job Description :
MCSE, CCNA, or similar certifications desirable.
Expertise in helpdesk, Active Directory management,
unlocking applications.
Hand on experience in application support, password
reset.
Microsoft Windows Server & AD (Active Directory)
troubleshoot, maintain and administer
VMware troubleshooting and administration
Managing the DR environments and taking part in DR
test exercises
Adherence to ISO 9001:2008, ISO 27001, Policies &
Procedures
Ability to demonstrate experience of AD (Active
Directory, ADFS, Group Policy management, etc.)
Customer-centric career experience and excellent Time
management skills.
Ability to work within customer focused team
Take ownership of customer issues reported and see
problems through to resolution.
Troubleshoot and resolve issues through sharing best
practices and direct resolution.
Excellent written and verbal communication and
effective organizational and multi-tasking skills. Proven ability to quickly
learn new technical domains and train others.
Should be flexible to work in an operational
environment, rotational shifts and on-call schedule.
Skills Required
L1 Helpdesk
IT/ Computers - Software
ITES/BPO/Customer Service
B E
Full Time, Permanent
Key Skills
- ACTIVEDIRECTORY
- AZURE
- HELPDESK
Other Information
GO/JC/192/2025
Ackshaya
