Senior Associate/Team Lead– Service Desk– Chennai/Bangalore
BangaloreFull Time
INCIDENTMANAGEMENT
ITIL
ITILFRAMEWORK
SERVICE DESK OPERATIONS
Job description
Job Title: Senior Associate/Team Lead – Service Desk
Location: Chennai/Bangalore
Candidate
Specification& Job Responsibilities:
Candidate should have 3+ years of experience
in Service desk.
Familiarity
with ITIL processes and incident management best practices.
Exposure
to global support environments and cross-cultural communication.
Knowledge
of SLA compliance and escalation procedures.
Experience
in creating knowledge base articles and documentation.
Customer-centric
mindset with strong problem-solving abilities.
Excellent written and oral communication
skills for clear stakeholder interaction.
Hands-on experience with ticketing tools such
as ServiceNow and JIRA.
Ability to manage stakeholder communication
across technology and business teams.
Basic troubleshooting skills for hardware,
software, and network issues
Willingness to work in 24x7
rotational shifts
Skills Required
Senior Associate/Team Lead– Service Desk– Chennai/Bangalore
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- INCIDENTMANAGEMENT
- ITIL
- ITILFRAMEWORK
- SERVICE DESK OPERATIONS
Other Information
GO/JC/1927/2025
Poornima J
