Team Lead/Associate - Retail Banking Operations
HyderabadFull Time
RETAIL BANKING OPERATIONS
Job description
Processing transactions such
as deposits, withdrawals, and transfers
Cross-selling financial
products to meet customer needs
Ensuring compliance with
banking regulations and
policies
Monitoring sales and business
development activities.
Maintaining accurate records
of customer interactions and transactions.
Identifies and addresses exceptions and may resolve escalated items.
Ability to manage decisions and attend meetings
to work alongside offshore and onshore teams.
Excellent time management and communication
skills.
Knowledge of Word and Excel skills.
Assist with training and inquiries for daily
duties.
Ability to communicate and get along with team.
A strong understanding to prioritize duties
with the ability to multi-task.
Ability to work well with service partners.
Ability to train workers on new duties.
Group performs multiple back-office duties for
multiple service partners, i.e. working email boxes, creating service cases,
entering data, indexing/linking documents to accounts, quality control, and
other items.
Demonstrated leadership skills needed
Experience with US banking (English)
Skills Required
Team Lead/Associate - Retail Banking Operations
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- RETAIL BANKING OPERATIONS
Other Information
GO/JC/194/2025
Prernaraj
