Billing Operations
Job description
Billing Operations - Chennai Roles and Responsibilities: In order that the customer billing experience for the designated customers is maintained at the highest possible level the BAS should aim to: ? Lead dispute resolution within the team key timelines and with the customer?s satisfaction ? Quality track of dispute lifecycle and update of the customer ? Resolve issues, remove roadblocks either through team discussions or escalation ? Drive improvements in the overall time to resolve a single dispute ? Share experience with other BAS s to reduce the volume of recurring issues ? Have a clear understanding of the complexity of the customers? billing model ? Understand the global billing issues facing their customers ? Act as customer?s advocate when dealing with billing related issues ? Status updates to manager and client ? Identify missed revenue and impacted areas ? Identify opportunities to improve the overall Customer Billing Experiece.
Skills Required
Key Skills
- BILLING
- OPERATIONS
Other Information
