Job description

Lead Candidate Specification: Minimum 5 years of experience in quality into contact centre operations. Job Description: Work with business unit stakeholders and leaders to implement quality monitoring using Calabrio and testing plans. Develop and manage quality specific metrics for performance and improvement on several teams. Partner with quality resources to understand data trends. Continuously evaluate critical failure points within a process to de-risk people, process & technology related risks.

Skills Required

Key Skills

• CALABRIO
• QUALITY

Other Information