Engineer SSG OM Support
Job description
Production Support Candidate Specification Educational Qualification: Bachelor?s degree in computer science or other applicable engineering discipline. Job Description: Must have minimum 5+ Years of work experience in Database(MS SQL preferred). Should have experience with interpret schemas, and/or author queries and stored procedures Good Knowledge of Work Force Management (WFM) Good Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols preferred Should Have Good Experience in SQL Reporting Service (SSRS) Good Knowledge of AWS/ Google cloud Good to have ability to troubleshoot technical issues and analytical skills Proven ability to troubleshoot issues and manage customer issues using a Microsoft Dynamics as incident management system
Skills Required
Key Skills
- MS SQL
- WFM
- CTI
- PBX
- SSRS
Other Information
