L1 Support
Job description
Associate/Senior Associate/Team Lead? L1 Support Location: Bangalore Job Responsibilities: Candidate with minimum of 1+ years of experience into L1 support Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts Accountable to answer customer requests and assisting customer either by email/chat or over the phone Should be flexible for voice support Ability to understand customer issue and route to appropriate team Should be ITIL Foundation certified Must be a strong cross-team collaborator Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's Good to have MCP & ITIL Certification Flexible to work in any shifts
Skills Required
Key Skills
- IT SUPPORT
- IT SERVICE
- IT DESK
- MCP
Other Information
