Job description

Delivery Head - Dispute Chargeback - AGM - Hyderabad Candidate Expectation and Roles & Responsibilities 13+Years of Experience in Managing Banking and Cards Disputes, chargebacks and Arbitration process Managed a Team size of 500+ FTEs Good understanding of the Industry Trends Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers Managed Blended Operations (Contact Center + Backoffice) Manage Delivery of End-to-End processes across US Banking and Cards Disputes, chargebacks and Arbitration process across Multiple shores; Team Size 500+ Identification of Additional Business Opportunities Identify New Offerings / Contribute to the Banking COE

Skills Required

Key Skills

• DISPUTE CHARGEBACK

Other Information