Ops Manager ? Insurance Broking
Job description
Operations Manager ? Insurance Broking Location: Pune Job Responsibilities: Candidate with minimum 8+ years of experience in P&C Insurance Brokerage industry Educational Qualification - Graduate/Postgraduate/MBA Review/ Audit items processed by the team and provide feedback maintain and improve the quality Independently investigate, research, and resolve issues as they relate to their assigned clients Act as main, day to day point of contact for clients, respond both professionally and promptly to all inquiries Ensure that the scale-up & productivity goals for the team are met, including service level, utilization, and customer satisfaction Facilitate generation of ideas, analyse operational risks, address customer escalations and work with other leads to mitigate risks and establish common goals to deliver value to the business. Stays abreast of changes in the insurance industry and other external conditions that may impact clients Manage open items log - ensure outstanding items closed in timely Managing a span of 50+ resources Experience in handling Accounts receivable and Payables work will be added advantage. Ability to meet deadlines & drive results. Ability to organize and prioritize multiple tasks in a fast-paced environment. Strong written and oral communication skills Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability to utilize and be proficient in broker management systems Flexible to work in any shifts
Skills Required
Key Skills
- INSURANCE OPERATIONS
- INSURANCE BROKERAGE
- P&C
Other Information
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