Job description

? Overall 21+ years and 14- 16 years of extensive leadership experience across different geographies and sub-domains especially P & C ? Experience in P & C Insurance Operations / Sales/ Solutions / CoE ? Must have thorough understanding of Property and Casualty Insurance operations across the value chain / product life cycle covering Underwriting, Policy Servicing and Claims ? Creative approach to problem solving with the ability to focus on details while maintaining the ?big picture? view ? Ability to develop new strategies, objectives and initiatives for running successful operations, experience of developing procedures, service standards for business excellence ? Preferably external certification in P&C Insurance (CPCU or CII certification) ? Lead change management and value creation initiatives, ensuring client?s success and enhanced customer experience Roles & Responsibilities ? Overall responsibility for Service Delivery of a portfolio of P&C Insurance customers cutting across multiple geographies ? Meet and exceed customer expectations on Service Delivery including Service Levels, Quality, Process efficiencies and saves and any other Contractual requirement across the spectrum ? Lead a large team (typically in excess of 2000 FTE) ? Strongly establish domain footprint (Insurance in general and P&C in particular ) across geographies and developing it further by winning new logos ? Drive Growth and Support Sales Enablement ? Participate in bids and defense, and play active role in new logo acquisition ? Domain Enrichment ? Develop the P&C Domain by leveraging the Learning modules, leveraging technology and external enablers to improve domain quotient of the team ? Lead the Insurance Delivery Practice and Centre of Excellence (COE), for Insurance Vertical , provide forward outlook of the industry and how the team can be equipped to handle future demands ? To provide Thought Leadership, create strategic business proposals leveraging industry experience, trends and domain knowledge; to provide differentiated solutions to existing and new clients ? To aptly understand the IT/technology, market trends, new-age technology within P & C Insurance landscape and effectively apply the same in creating customized proposals and solutions ? To closely liaise with multiple functions/stakeholders and create ?Go-to Market? strategy ? To grow the Business in Insurance and develop offerings with respect to P & C Insurance ? Groom next level leadership to take on higher level responsibilities ? To contribute in the overall revenue target for Insurance through demand creation and fulfilment

Skills Required

Key Skills

• PNC
• PROPERTY
• CASUALTY
• UNDERWRITING
• POLICY SERVICING AND CLAIMS

Other Information