Operations Manager/Service Delivery Manager - International Auto Finance Operations
Job description
Operations Manager/Service Delivery Manager - International Auto Finance Operations Location: Chennai Candidate Expectations: Candidate with minimum 10+ years? Experience in Loan operations and experience in leading Auto Finance/Transport Finance engagements for 2-3 years Managing Operations as well as Client Relationship with large Clients Assist core Ops teams to address client escalations through providing solutions and sharing best practices Should have handled and led multiple & large teams Lead new client migrations through close involvement in establishing new operations teams Should be able to contribute and implement best practices Should have Customer Handling Experience Should have managed a span of 30+ FTEs Job Description: Prioritization and dynamic assignments of workflow and processing of Motor/Fleet leasing finance payouts to dealers, merchants and intermediaries within the agreed timelines & accuracy Manage and ensure accuracy handling various sub-activities and processes; Perform QA as per client requirements Ensure all Client deliverables/ MIS are shared as per agreed timelines. Ability to manage time-sensitive Motor/Auto dealer payout processes Experience in Auto/Dealer finance, leases, hire purchase agreements; Domain knowledge of E2E auto/dealer leasing/financing process Proficient in dealing with Auto Finance applications Have worked in the process which has v. tight turnaround time for payouts, disbursements and ability to manage strict SLAs for payments turnaround Interact with the Client and provide required updates. Handhold and manage team across diverse situation. Ensure optimum utilization of resources within the team and manage dynamic flow of dealer volumes Train the team and keep them updated with all relevant details. Responsible for Customer Service Delivery - discuss with Client on weekly basis and have continuous interaction for ensuring timeliness and accuracy Customer relationship Management: Review C-Sat scores, discuss with Client and develop action plans to address the issues. Performance review: Monitor work allocation done by TL based on volume and ensure teams concerns on workload/Shift are addressed Operational improvement by Process improvements after detailed process study Knowledge Management: Prepare training plans, Ensure back-ups for process continuity People Management: Continuous team meetings and define clear goals. Resource Planning Managed periodic reviews of SOP?s/KPI?s Audit & Compliance Flexibility to work in any shift as needed
Skills Required
Key Skills
- AUTO FINANCE
- TRANSPORT FINANCE
- FINANCE & ACCOUNTS
- LEASE FINANCING
- CREDIT MANAGEMENT
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