OTC Collections
Job description
OTC Collections ? Team Leader / Assistant Manager - Nagpur Job Responsibilities : Oversight on the team and ensuring daily BAU Review and resolve issues. Quality and feedback for team members for driving performance. Process Improvement and increasing efficiency. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships. Manage a team of collections agents, providing guidance, support, and training as needed. Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates. Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions. Managing client Relationship by creating win-win scenarios and add value through process improvement
Skills Required
Key Skills
- OTC
- COLLECTIONS
- ORDER TO CASH
Other Information
