Job description

Team Lead- Quality Auditor Location: Mumbai Candidate Expectations: Candidate Must have work experience at a similar capacity for at least 3 years Minimum of bachelor?s degree (any field is fine) Accurately rate voice / chat customer interaction using quality rating criteria Maintain client and project cited quality accuracy and variance on each quality ratings, applying the standard quality criteria Accurately rate voice / chat customer interaction using quality rating criteria Communicate quality announcements and updates through quality mailers knowledge management system updates Observe Quality Programs that support the business strategy, adherent to Quality Framework and Guiding Principles and application of Quality Guidelines Participate in analysis and brainstorming sessions deriving actionable data from quality insights Participate and conduct calibrations to stakeholder groups Functional knowledge of quality monitoring framework and implementation experience Knowledge Quality Assurance Processes Open to self and continuous learning (products, processes, and controls) Flexible with Shifts

Skills Required

Key Skills

• QUALITY AUDITOR
• VOICE PROCESS
• CALLS
• QUALITY ASSURANCE PROCESS QUALITY FRAMEWORK

Other Information