Job description

Associate Director / Director Offshore Location ? Bangalore Candidate expectation ? Graduate with 12+ years of Relevant Experience in Mortgage Operations, least 5 years of experience as a leader in Default Servicing /Active Servicing and well versed in Active Servicing specially in Escrow Process. Description: ? Direct all activities associated with day-to-day operations in Mortgage Servicing ? Direct supervision of Manager and Senior Manager - Operations who manage shifts, teams, and service levels ? Would be responsible for building and leading large teams between multiple clients ? Responsible for Customer SLAs, Productivity, Cost Effectiveness, Capacity Utilization, planning, and control of all related metrics ? Plan staffing and effectively manage onboarding, training and ramp up by directing direct reports ? Ability to forecast staffing requirements, read market conditions, and solve complex problems ? Ability to handle multiple clients and manage all contractual deliverables ? Work with internal stake holders to draft Statement of Work, and other contract related documents ? Develop and maintain procedure manuals, SOPs, and other process related documents ? Develop new and creative solutions/practices to improve operation ? Work to maintain all audit requirements and solve any non-closures ? Proven experience of successfully leading, managing and developing a team of both managers and staff across a diverse range of processes within an operational environment

Skills Required

Key Skills

• MORTGAGE SERVICING
• ESCROW.

Other Information